Questions
Short answers. If yours is missing, ask in the chat or contact us.
How does it work?
You describe the problem and a vetted technician near you inspects it. You then read the inspection report and a fixed-price quote, pay for the job in naira, and confirm the work when it is done. The how it works page has every step.
Why is there an inspection fee?
The technician comes to your building and writes a report with pictures, and the quote is built from that report. You see the fee before you pay it. If you go ahead with the quote, the fee is taken off the total. If you say no to the fee, nothing is charged.
How much will the job cost?
The quote tells you, and it comes after the inspection. The price depends on what the technician finds, the materials and the delivery, so nobody can give a fixed price before that, including the chat assistant.
Do I need an account?
Yes. You sign in with your email address to send a request, so every update, payment and report stays with you. Updates are emailed to that address.
Which areas do you cover?
We work where our technicians are. When you mark the place on your request, we ask technicians within reach. If none is in reach we tell you, and nothing is charged.
Who are the technicians?
Technicians apply, are checked and sign our agreement before they get jobs. You can see a technician's profile, rating and reviews before you pay the inspection fee.
Does the technician get my address?
Only after you have paid the inspection fee. Before that the technician sees the area, not your exact address or phone number.
How do I pay, and is it safe?
You pay on a page hosted by Paystack. Your card or bank details are entered there and never reach our website or our servers.
Is the chat a person?
No. It is an automated assistant that answers general questions. It cannot see your request, give a price or take payment. For a question about your own report or quote, use Ask us a question inside your request. Please do not share passwords, card numbers or ID numbers in the chat.
What if I need to cancel or get a refund?
The refund policy explains when refunds apply and how long they take. Refunds go back through the payment provider you used.
What personal information do you keep?
The details a job needs: your name, phone number, address and email, your requests and pictures, and your payment records. The privacy policy lists what we keep, why, who processes it, and how to ask us to export or delete it.