Refund policy
Last updated 8 October 2026.
Draft. This page has not been reviewed by a lawyer yet. Do not publish the site until it has, and until every highlighted item below is filled in.
How refunds work
Refunds are paid back through the payment provider you used, Paystack or Monnify, to the same card or account. When a refund is confirmed, the job is cancelled. If a technician had already been assigned, they are told the job is cancelled.
If we refund only part of a payment, the refund is recorded on your payment and the rest of the job stays active.
When you can cancel or ask for a refund
| Situation | What happens |
|---|---|
| You decline the inspection fee, or the offer runs out before you pay it | Nothing is charged. |
| You cancel before the materials are dispatched and before the technician has started | [[Add: full refund, or any deduction]] |
| The materials are dispatched or delivered but not installed | [[Add: conditions, return window, restocking or collection cost]] |
| Installation has started or is finished | [[Add: what can be refunded and what cannot]] |
| Materials arrive faulty or are not what the quote said | [[Add: repair, replacement or refund, and the time limit for reporting it]] |
| We cannot supply or install what the quote covers | You are refunded in full. |
How long it takes
We approve or decline a refund request within [[Add: number of business days]]. After we approve it, the money reaches you as fast as your provider and bank allow, usually [[Add: typical bank timeline]].
How to ask
Email [[Add: business.email]] or call [[Add: business.phone]] with your request reference. Your consumer rights under Nigerian law are not limited by this policy.